Shipping and Return Policy

How long will it take for me to receive my package?

Orders are usually processed in 1-3 business days. Backorders or shipments from warehouses other than the RDS location in McAllen, TX, may lengthen the time for fulfillment. Depending upon the destination and shipping method, the time for a package to arrive varies. Orders delivered outside the United States will usually experience delays from local Customs Agencies. When available, a tracking number will be provided to the customer and should appear in the order status after the order has shipped. Most packages cannot be tracked after leaving the United States. As a precaution all packages are insured. When a customer suspects that their package has been lost in shipping they should contact customer service.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

How long will it take to process my order?

Orders are usually processed in 1-3 business days. In instances where items are backordered, the customer will be notified and given the option to have their order shipped together or in separate shipments as backordered items become available. Orders fulfilled from locations other than the RDS warehouse located in North Salt Lake, UT, may occasionally require additional time for processing; where this is known to exceed 3 business days, the customer will be notified.

Click the "My Account / Order Status" link at the top right hand side of our site to see your order status.

When will my backorder arrive?

The duration that products are backordered depends upon the product and the manufacturer. In general items are backordered for less than 2 weeks, however in some instances, with high demand or difficult to obtain products, more time may be necessary--particularly on items being purchased in high volume by the United States military. The estimated arrival dates is not always known, but feel free to contact customer service who will do their best to provide you with information.

Returns

How do I get product replaced under warranty coverage?

Before returning items for warranty issues, please contact Customer Service by emailing service@rdsguns.com or calling (956)627-2625, whereas each item is subject to specific warranty coverage and return procedures. Note: Some items will need to be returned to the original manufacturer, not RDS Returned items may be repaired or replaced at the discretion of the manufacturer. The return shipping box should be marked clearly with the RMA# as issued by Customer Service, otherwise your return may not be received, but returned unopened. If you are instructed by customer service to return the item to RDS, send it the following address:

Resilient Defense Systems, LLC.
Attn: Customer Service (RMA#________)
6100 N 10th St, Ste. F
McAllen, TX 78504
USA

How do I return products?

Items may be returned in new and unopened condition within 30 days of delivery for a full store credit. Items returned for other than store credit are subject to a 20% restocking fee. RDS does not reimburse return shipping expenses.

All returns must be authorized by Customer Service by emailing service@rdsguns.com or calling (956)627-2625. Once RMA # has been issued, please clearly mark the outside of the return shipping box with this number, otherwise your return may not be received but returned unopened. For shipping returns, see address above.

What do I do if product is damaged when I receive it?

If you receive a package with damaged products, please contact RDS customer service within 72 hours. As a precaution we insure all packages for such events as when they are damaged in shipping and will ensure that you receive replacement products that are in new condition. Retain the original shipping box and remnants, as this may be necessary to file a claim with the shipping carrier. As with all returns, RDS RMA must be issued by customer service before products are returned.

What if I received the wrong product?

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. We will work with you to correct the problem.

Why was my returned package sent back to me unopened?

RDS does not accept returns without a Return Merchandise Authorization (RMA) number. All packages received at the RDS warehouse without an RMA# written on the box are returned to sender. This strict policy is necessary to ensure that exchanges, credits and refunds are done properly. Please review our Return Policy and call customer service for more information about returning an order.

Shipping

How much is my shipping?

Shipping based upon the weight and destination of your order. It is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Does RDS ship to FPOs and APOs?

Yes. This is one of the few exceptions to our policy of shipping only to the billing address. We are committed to providing the necessary gear to our troops at home and abroad.

Are there items I cannot purchase from outside the United States?

Warranty issues and manufacturer restrictions prevent certain products from being shipped to all locations. The customer will be notified if an item they have purchased may not be shipped to their location. Knowledge about local regulations/restrictions on the importation of items is the responsibility of the customer. RDS will not assume liability for products withheld by customs or for any other fees/taxes/expenses incurred during the importation of purchased products. Returned orders, either refused or unclaimed, will be subject to a 20% restocking fee.

Does RDS ship to Canada?

Yes. The only available shipping methods to Canada are via the United States Postal Service (USPS). Some additional information may be necessary to verify your payment.

Does RDS ship to Europe?

Not at this time, although once offered the only available shipping methods to Europe will be via the United States Postal Service (USPS). Some additional information may be necessary to verify your payment.

Does RDS ship to FPOs and APOs?

Yes. This is one of the few exceptions to our policy of shipping only to the billing address. We are committed to providing the necessary gear to our troops at home and abroad